• Already a MEL customer?
  Fully enjoy your tailor-made experience! Contact your representative to get your B2B access. Once logged in, you can view your personalized prices and order with ease.
  
• New customer?
  Nothing could be easier! Browse our catalog, add your favorite products to your cart, then finalize your order in a few clicks via our secure payment process.

We do our utmost to process and ship your orders as quickly as possible.
If you wish to modify or cancel an order, please contact us as soon as possible. Our team will carefully check if the modification is still feasible.

MEL client? Contact your representative directly for quick assistance.
Other request? Our customer service is here to support you every step of the way.

Once the order is being prepared or has been shipped, modifications may unfortunately no longer be possible — but we will always do our best to offer you a suitable solution.

Once your order has been finalized, a confirmation email with a summary of your purchase will automatically be sent to you.
If you have an account, you can also check the status of your order by logging into your customer area.
If you do not receive your confirmation or have any doubts, our team is here to help:

MEL Customer? Contact your representative for quick and personalized follow-up
Other request? Our customer service will be happy to assist you

Your peace of mind is important to us: we make sure to keep you informed every step of the way.

We take the utmost care in preparing and shipping your orders. Despite this, if your package arrives damaged, we invite you to act quickly so that we can best assist you.
Upon receipt, we recommend that you:

Check the condition of your package
Note any anomalies during delivery, if possible

Then, contact us as soon as possible, providing a description of the problem as well as photos of the package and the affected products, and complete our return form to facilitate the processing of your request.

Your satisfaction is our priority: we are committed to providing you with simple, fast, and efficient support.

Delivery times may vary depending on suppliers and product availability.

In-stock products:
They are generally shipped the day after the order to ensure prompt receipt.

Products from our suppliers:
Delivery times may vary depending on supplies. In this case, we will keep you informed at each step.

If you have a specific need or a deadline to meet:

MEL customer? Your representative can provide you with a precise and tailored estimate.

We make every effort to ensure reliable, fast, and transparent delivery.

Delivery charges are calculated based on several criteria, such as the type of products, their origin, and the delivery address.
The exact amount of the charges is always clearly indicated before you confirm your order, at the payment stage.

We are committed to offering you reliable delivery solutions tailored to your needs.

Currently, we only offer delivery within our service area.
We are actively working to expand our coverage so that we can serve more customers in the future.

We remain committed to developing our logistics solutions to better serve you.

We invite you to consult our complete return policy to learn about all applicable conditions, deadlines, and procedures.

Consult the return policy

We strive to make your experience simple, transparent, and efficient.

To initiate a return, please follow a simple and quick procedure.
Complete your request by filling out our return form, so that our team can process your request as quickly as possible.

Return Request Form

Once the form is submitted, you will be guided through each step to finalize your return under the best possible conditions.

We strive to make your process as simple and efficient as possible.

We offer several secure payment methods to provide you with a simple and reliable shopping experience.

Available payment methods will be presented to you when finalizing your order.

Are you a MEL client? You benefit from adapted conditions, including Net 30 payment, according to your agreement. Your representative can also inform you about your specific terms.

Other requests? Our customer service is available to assist you.

We ensure secure transactions, so you can order with complete confidence.

Yes, all transactions made on our site are completely secure.
We use reliable and recognized payment solutions, incorporating advanced security protocols to protect your personal and banking information at every step.

Your data is treated confidentially and is never stored without your consent.

You can therefore order with complete confidence and peace of mind.

Prices displayed on our website are exclusive of taxes, unless otherwise stated.

Applicable taxes are calculated automatically based on your shipping address and are clearly detailed when you finalize your order.

We are committed to providing you with complete transparency at every stage of your purchase.

Creating an account is quick and easy.
Simply follow these steps:

Go to the account creation section
Enter your information
Confirm your registration

Once your account is created, you can easily place orders and track your purchases.

Already a MEL customer? Contact your representative to get your B2B access and benefit from your personalized conditions.
New customer? Create your account in just a few clicks to fully enjoy our platform

Our team is available to assist you at any time.

You can easily update your personal information from your customer area.
Simply:

Log in to your account

Go to the "My Profile" or "My Information" section

Make the desired changes and then save.

Other request? Our customer service is available to assist you.

We ensure that managing your account is simple, fast, and secure.

Our team is available to answer all your questions and support you every step of the way.

You can easily contact us by visiting our contact page or by calling us directly at +1 800 731 8820

Our customer service will be happy to assist you

We are here to offer you simple, fast and efficient support.

At the moment, we do not yet offer an online chat service.

We are currently working on implementing it to be able to offer you even faster and more interactive assistance — coming soon.

Yes, the majority of our products come with a manufacturer's warranty, unless otherwise specified.
Warranty conditions and duration may vary depending on the manufacturer. We invite you to consult the product-specific information or contact us for more details.

We strive to offer you reliable products backed by recognized warranties.